Transforming Domestic and General's e-commerce Platform with Serverless AWS Architecture

Executive Summary

In this case study, we will explore how Francioni collaborated with Domestic and General to revolutionize their e-commerce platform by migrating from a legacy in-house system to a modern AWS cloud solution built on a serverless architecture. This transformation not only addressed technical challenges but also resulted in significant benefits, positioning Domestic and General for sustainable growth and scalability.

The Challenge

Domestic and General, a prominent player in the e-commerce industry, faced several challenges with their legacy in-house e-commerce platform:

  1. Scalability: The existing platform struggled to handle increased traffic and transaction volumes, limiting growth opportunities.
  2. Performance: Slow loading times and frequent downtime adversely affected the user experience and customer retention.
  3. Cost Efficiency: Maintenance costs for the on-premises infrastructure were high, impacting profitability.
  4. Innovation: The legacy system hindered the adoption of new features and technologies crucial for staying competitive.

About Domestic and General

Giving customers peace of mind for over 100 years.

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

Our products and services

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down. 

 

*Based on the number of repairs and replacements completed in 2017.

The Solution

Francioni collaborated closely with Domestic and General to design and implement a comprehensive solution:

  1. Architecture Redesign: Francioni architected a serverless AWS solution, leveraging Lambda functions, API Gateway, and DynamoDB for backend operations, ensuring scalability and cost-effectiveness.
  2. Frontend Modernization: The frontend was redeveloped using modern technologies like React, enhancing the user interface and improving performance.
  3. Data Migration: A seamless data migration strategy was devised to transfer essential customer and transaction data to the new platform without disruption.
  4. Continuous Integration and Delivery (CI/CD): Automated CI/CD pipelines were established to facilitate rapid deployment of updates and features.
  5. Security: Robust security measures, including AWS Identity and Access Management (IAM) and Web Application Firewall (WAF), were implemented to protect customer data.

Results and Benefits

The transformation led to remarkable outcomes for Domestic and General:

  1. Scalability: The new serverless architecture allowed Domestic and General to effortlessly handle increased traffic, ensuring a consistent user experience even during peak periods.
  2. Performance: Load times significantly improved, resulting in higher customer satisfaction and reduced bounce rates.
  3. Cost Savings: By eliminating on-premises infrastructure and optimizing resource utilization, Domestic and General achieved substantial cost savings.
  4. Innovation: The adoption of serverless architecture paved the way for rapid feature development, enabling Domestic and General to stay ahead of market trends.
  5. Reliability: The new AWS-based platform exhibited exceptional uptime, reducing service interruptions and enhancing brand reliability.
  6. Business Growth: Domestic and General experienced a boost in revenue as the enhanced platform attracted more customers and encouraged repeat business.

Conclusion

The partnership between Francioni and Domestic and General resulted in a successful migration from a legacy in-house e-commerce platform to a cutting-edge AWS cloud solution based on serverless architecture. This transformation not only addressed the immediate challenges but also positioned Domestic and General for sustained growth, improved performance, and cost-efficiency. Francioni’s expertise in solution design, architecture, and development played a pivotal role in this remarkable journey toward e-commerce excellence.

Transforming Domestic and General's e-commerce Platform with Serverless AWS Architecture

Executive Summary

In this case study, we will explore how Francioni collaborated with Domestic and General to revolutionize their e-commerce platform by migrating from a legacy in-house system to a modern AWS cloud solution built on a serverless architecture. This transformation not only addressed technical challenges but also resulted in significant benefits, positioning Domestic and General for sustainable growth and scalability.

The Challenge

Domestic and General, a prominent player in the e-commerce industry, faced several challenges with their legacy in-house e-commerce platform:

  1. Scalability: The existing platform struggled to handle increased traffic and transaction volumes, limiting growth opportunities.
  2. Performance: Slow loading times and frequent downtime adversely affected the user experience and customer retention.
  3. Cost Efficiency: Maintenance costs for the on-premises infrastructure were high, impacting profitability.
  4. Innovation: The legacy system hindered the adoption of new features and technologies crucial for staying competitive.

The Solution

Francioni collaborated closely with Domestic and General to design and implement a comprehensive solution:

  1. Architecture Redesign: Francioni architected a serverless AWS solution, leveraging Lambda functions, API Gateway, and DynamoDB for backend operations, ensuring scalability and cost-effectiveness.
  2. Frontend Modernization: The frontend was redeveloped using modern technologies like React, enhancing the user interface and improving performance.
  3. Data Migration: A seamless data migration strategy was devised to transfer essential customer and transaction data to the new platform without disruption.
  4. Continuous Integration and Delivery (CI/CD): Automated CI/CD pipelines were established to facilitate rapid deployment of updates and features.
  5. Security: Robust security measures, including AWS Identity and Access Management (IAM) and Web Application Firewall (WAF), were implemented to protect customer data.

Results and Benefits

The transformation led to remarkable outcomes for Domestic and General:

  1. Scalability: The new serverless architecture allowed Domestic and General to effortlessly handle increased traffic, ensuring a consistent user experience even during peak periods.
  2. Performance: Load times significantly improved, resulting in higher customer satisfaction and reduced bounce rates.
  3. Cost Savings: By eliminating on-premises infrastructure and optimizing resource utilization, Domestic and General achieved substantial cost savings.
  4. Innovation: The adoption of serverless architecture paved the way for rapid feature development, enabling Domestic and General to stay ahead of market trends.
  5. Reliability: The new AWS-based platform exhibited exceptional uptime, reducing service interruptions and enhancing brand reliability.
  6. Business Growth: Domestic and General experienced a boost in revenue as the enhanced platform attracted more customers and encouraged repeat business.

Conclusion

The partnership between Francioni and Domestic and General resulted in a successful migration from a legacy in-house e-commerce platform to a cutting-edge AWS cloud solution based on serverless architecture. This transformation not only addressed the immediate challenges but also positioned Domestic and General for sustained growth, improved performance, and cost-efficiency. Francioni’s expertise in solution design, architecture, and development played a pivotal role in this remarkable journey toward e-commerce excellence.

About Domestic and General

Giving customers peace of mind for over 100 years.

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

Our products and services

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down. 

 

*Based on the number of repairs and replacements completed in 2017.

Reduced Risk

Manual deployments are highly error prone. What is the impact of ONE failed production deployment to your company financed and brand image?

Decreased Cost

ROI of over 100% in the first year, and reduction of 90% in development team time on building, deploying and remediating code.

Scale when required

The Serverless Pipeline will use resources when needed and and scale automatically. No need to buy more servers, CPU or memory.

Improved Time to Market

CI/CD is at the core of the DevOps solution. Organisations embracing DevOps increased their response time and strategic advantage.

About Francioni

Francioni is an AWS Lambda, API Gateway and CloudFormation delivery partner and we offer support for modernisation, operational optimisation, cost management & more.

Give us a call and we can help your organisation migrate to the AWS Cloud and reduce your TCO.

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How can we help?

Our London team will be in touch to discuss how we can help your organisation.

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